Creating a world where no individual living with chronic illness ever has to feel alone
Our team contracted with out client to investigate the usability of the existing app and improve the application personality to convey the product vision.
USER JOURNEY ANALYSIS
Anything else we can improve?
Through the user journey and comparative analysis, we identified 3 pain points to focus on :
- Users feel lonely and have no idea how to cope with the changes of environment or illness condition
- Traditional support groups are too big to share personal experience
- The information online is not trustworthy enough for users
Meet Find Your Ditto
Full Exploration Document